Job Description

Job Description Summary

As a Clinical Applications Specialist (CAS) supporting the DXG imaging applications team, you will deliver clinical and operational expertise by providing excellent education and training supporting the Indocyanine Green-Fluorescence Imaging (ICG-FI) modality. As a clinical expert, you will be responsible for enhancing the customer experience by supporting our commercial teams from pre-sale through post implementation by providing effective outcome-based education and training solutions.

• Must live within the Metro Detroit territory and be willing to travel within a defined geography.

Qualifications

• Associates degree plus Modality certification (Magnetic Resonance Imaging (MRI), Computed Tomography (CT), or Ultrasound (US) preferred.
• Comfortable in a clinical/patient environment.
• Willingness to travel extensively 80+% (4-5 days per week including overnights and some weekends) within US via multiple modes of transportation (car, air travel, train etc.).
• Proficient use of software applications, such as, Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools.
• Ability to learn specialized industry specific software and provide digital education and training solutions.
• Must live within territory and be willing to travel within the defined geography.
• Ability to multi-task and make independent decisions while working in a fast-paced environment.
• Ability to support and contribute to strategy and innovation, through ongoing successes, new expectations and contributions will be generated to transform the clinical education experience

Responsibilities

• As a Clinical Applications Specialist (CAS) supporting the DXG imaging applications team, you will deliver clinical and operational expertise by providing excellent education and training supporting the ICG-FImodality
• As a clinical expert, you will be responsible for enhancing the customer experience by supporting our commercial teams from pre-sale through post implementation by providing effective outcome-based education and training solutions
• Frequent travel will be required to customer sites and candidates are required to live in geographic territory.
• Develop product, clinical, and software knowledge, skills, and competence within the ICG-FImodality
• Correlate theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their DXG equipment
• Deliver excellent product clinical evaluations and/or clinical education to customers,
• Develop and administer clinical training to the end-user personnel.
• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams.
• Drive revenue through execution of on-site or remote clinical education delivery
• Produce comprehensive, consistent, and timely completion of documentation requirements pre- through post-training.
• Provide ongoing post-installation training and support as needed over the lifecycle of the product.
• Maintain customer relationships through proactive touches and communicate all relevant product and/ or customer concerns or opportunities to the Management team, Field Sales, Marketing, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings.

Desired Characteristics

• 10+ years' clinical experience.
• 3+ years' experience using MRI, CT, US equipment.
• Strong verbal communication with ability to communicate complex clinical content in an easy-to-understand manner.
• Self-confident, service oriented, conscientious, assertive, persistent, achievement-oriented, flexible and a team player.
• Exceptional interpersonal skills. Behaviors are adaptive, functional, and constructive.

Equal opportunity Employer

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