Job Description
About Us: How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
What's the role? The Technical Writer plays an integral role in supporting the Zeiss Global Service Organization by producing high-quality technical documentation, explosion diagrams, and other supporting materials. The Technical Writer is expected to explain complex information in a clear and concise manner and to work closely across teams to ensure accuracy of product and process descriptions. This role will join the Serviceability Innovation Team, working closely with New Product Introduction Engineers and other key subject matter experts.
Sound Interesting? Here's what you'll do: ESSENTIAL FUNCTIONS:
- Plan, develop, organize, write, and revise technical service documentation (installation instructions, service instructions, service bulletins, service manuals, and troubleshooting guides etc.)
- Independently research multiple channels to obtain technical design, process, and operational information for publication and coordinate approval & release of documents
- Create text and graphics, in both electronic and hard-copy formats
- Collaborate across global service, R&D, quality management, regulatory affairs and product management to develop, author, and release service documents
- Maintain comprehensive library of technical terminology and documentation
- Ensure adherence to the style guide and craft content aligned with its specifications,
Do you qualify? REQUIREMENTS:
- Bachelor's Degree (or European equivalent) in Technical Writing, English, Communications, or related field
- Excellent English language written and verbal communication skills
- Capable of explaining complex technical concepts in clear and concise language
- At least 3 years of demonstrated experience creating technical documentation
- Knowledge of applicable standards and laws regarding medical technology (e.g. FDA requirements, European MDR, ISO 60601-1, etc.) and ability to deliver work output in compliance to those standards
- Must be able to produce products that conform to the company documentation and quality assurance standards
- Demonstrated experience with structured XML authoring tools (e.g. DITA-XML, XMetaL) for technical documentation management
- Demonstrated experience with component content management systems: preferable Schema ST4
- Experience creating modular and reusable technical documents (e.g. manuals, user guides, service instructions, and troubleshooting guides.)
- Highly skilled and experienced with:
- XML authoring tools: preferable Schema ST4
- Adobe Acrobat Pro
- Adobe Photoshop
- CAD illustration tools: preferable CREO Illustrate
- Other tools for technical writing and editing graphics (e.g. Corel Draw, Corel Paintshop Pro)
SPECIAL DEMANDS:
- Occasional International and Domestic travel is required up to 20%
- Duties of this job may involve standing and/or walking for brief periods of time.
- Duties also involve daily keyboard data entry.
- Must be able to lift up to 30 lbs.
The annual pay range for this position is $81,000 -$101,300.
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.
We have amazing benefits to support you as an employee at ZEISS!- Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
- The list goes on!
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer
Your ZEISS Recruiting Team:
Clara Cresswell
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
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