Technical Support Specialist I Job at SGF Global, Allen, TX

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  • SGF Global
  • Allen, TX

Job Description

This is an onsite position

Temp to hire - 6 months to start with possible extension or hire after 3 to 6 months

If Temp to hire, what is the FTE salary range: 45K -50K

Location - ONSITE only

Mon- Fri hours can range from 7a to 6P but will work 8 hours a day 40 hours a week
Will have to pass a CJIS BG check upon hire - MSI will run this check- CJIS check goes back until the age of 17/18 years old

Pay rate: please calculate your bill rate based on the Pay rate + your supplier Markup %. The Manger will look at candidate a over but no higher then - if they have certifications and experience. Candidate submitted at should have all qualifications listed in the job posting.

Client can not exceed bill rate of /hour

Skills HM is looking for: Need to have either or both
Linux
Windows OS exp and certification - CCNA, MCSE, COMP TIA (Data network)

Interviews: 2- 1st interview in person onsite, 2nd interview will be virtual thru Google meet. Please see annotations for additional notes.

UPDATE:
All candidates submitted should be able to answer the following prescreen questions- do not submit the candidate if they answer incorrectly.

Questions:

1. In terms of troubleshooting, what is ping and why is it useful?

2. A company calls stating that they are unable to view their internal website. What steps would you take to remotely diagnose this scenario?

Answer Key:

1. Ping is a network tool used to test if a particular host is reachable across an IP network. Ping is commonly used to troubleshoot network connectivity, test network performance, and measure response time between hosts.

2. Verify the issue. Determine which internal website is down. Ask when did it last work. Ask if there had been any changes to the company network during that time. See if you can ping the internal website. Check to see if the internal website works on a different device.

Job Category:
IT

Job Tags

Permanent employment, Temporary work, Remote job,

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