Job Description

FusionHCR is seeking a skilled and detail-oriented PC Technician to join our client's IT support team onsite in CARSON CITY, NV . The PC Technician will be responsible for installing, maintaining, and troubleshooting computer hardware, software, and peripherals. This role requires a strong understanding of computer systems, network connectivity, and excellent problem-solving skills. The ideal candidate is proactive, customer-focused, and able to work effectively in a fast-paced environment.

Key Responsibilities:

• Hardware Support:

  • Install, configure, and maintain desktop and laptop computers.
  • Perform hardware upgrades, including RAM, hard drives, and other components.
  • Diagnose and repair hardware failures or malfunctions.
  • Manage and maintain printers, scanners, and other peripheral devices.

• Software Support:

  • Install, configure, and update operating systems, software applications, and drivers.
  • Troubleshoot and resolve software-related issues, including system crashes, application errors, and virus/malware infections.
  • Provide support for software installations and configurations, including Microsoft Office Suite, antivirus software, and other business applications.

• Network Support:

  • Set up and maintain wired and wireless network connections for workstations.
  • Troubleshoot and resolve network connectivity issues.
  • Assist with network configuration, including IP addressing, DNS, and DHCP settings.
  • Collaborate with network administrators to ensure proper network function.

• User Support:

  • Provide technical support to end-users via phone, email, or in person.
  • Educate and train users on best practices and new technologies.
  • Document support requests, solutions, and follow-up actions in the help desk system.

Qualifications:

• Education:

  • High school diploma or equivalent; an associate degree in Information Technology, Computer Science, or a related field is preferred.
  • Relevant certifications such as CompTIA A+, Network+, Security+ or Microsoft Certified IT Professional (MCITP) are highly desirable.

• Experience:

  • Minimum of 1-3 years of experience in a PC technician or similar technical support role.
  • Strong knowledge of Windows and/or macOS operating systems.
  • Experience with hardware troubleshooting and repair.
  • Familiarity with networking concepts and basic network troubleshooting.

• Skills:

  • Excellent problem-solving and analytical skills.
  • Strong customer service and communication abilities.
  • Ability to work independently and as part of a team.
  • Attention to detail and ability to multitask in a self-directed environment.
  • Ability to lift and move computer equipment as needed.

Work Environment:

• Office environment with minimal travel to different locations.
• Regular use of standard office equipment such as computers, phones, and printers.
• Some lifting and moving of IT equipment may be required.

Job Tags

Similar Jobs