PBX Phone Operator (English/Japanese Speaking)-Full Time, $31.44/Hour Job at Aulani, A Disney Resort & Spa, Kapolei, HI

Y2QrRGQyUUxUb205ZG1NODdXa05tZmYzbUE9PQ==
  • Aulani, A Disney Resort & Spa
  • Kapolei, HI

Job Description

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:
  • 100% full coverage of healthcare for you and your eligible dependents
  • 100% paid tuition at network schools
  • Free lunch
  • Free parking
  • Free theme park admission and much more!
Operators are responsible for providing the Guest’s first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request.

Responsibilities :
  • Responsible for constant communication with Guests/Cast Members via a phone station
  • Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries (“a smile in your voice”)
  • Answer phones, dispatch guest calls, cast member and assist with any questions or special requests.
  • Previous computer experience- requires use of internet and other application systems
  • High guest service expectations, initiative and ability to hold a conversation with a Guest
  • Must remain calm in highly stressful situations and be knowledgeable of emergency procedures
  • Requires high attention to detail and exceptional listening skills
  • Must have schedule flexibility
  • Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge
  • May also be cross utilized with the following roles, including, but not limited to:
  • Front Desk and Arrival Staff Agent – Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation
  • Concierge Agent - assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels

Basic Qualifications :
  • Proficient in English and Japanese Language Required
  • Must have Graveyard availability
  • Previous cash handling experience
  • Previous computer experience
  • Ability to perform in a fast-paced and sometimes stressful working environment
  • Ability to multi task
  • Ability to confidently utilize service recovery methods
  • Enthusiastic about interacting and helping guests
  • Receptive to special requests
  • Willing to follow instructions and take direction
  • Availability Requirements:
  • Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
  • Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.

Preferred Qualifications:
  • Knowledge of Japanese language is highly preferred
  • Knowledge of Hawaiian language preferred
  • Previous work experience in a Hotel/Front Desk environment
  • Previous experience in a high volume, fast paced office type environment
  • Previous Leadership experience

Additional Information :
SCHEDULE AVAILABILTY
This position is Full-time; must be available for all days and shifts
Our Resort operates 24 hours a day, 365 days a year.

SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.

The pay rate for this role in Hawaii is $31.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:

Job Tags

Hourly pay, Full time, Work experience placement, New year, Immediate start, Day shift, Afternoon shift, All shifts,

Similar Jobs

Carters

Retail Sales Manager Job at Carters

 ...sold in leading department stores, national chains, and specialty retailers domestically and internationally. They are also sold through...  ...of cute baby & kids clothing. POSITION PURPOSE The Sales Managers purpose is to uphold the Carters mission, vision, and values... 

Mohawk Valley Health System

Business Operations and Analytics Professional - Full Time - Days Job at Mohawk Valley Health System

 ...Job Summary The Business Operations and Analytics Professional provides insight-driven analyses and recommendations that enhance organizational decision-making within a clinical quality, business and performance improvement framework. The incumbent is an analytics... 

Chimes

Director of Government Relations & Advocacy Job at Chimes

 ...innovative, responsive solutions. As the Director, you will work closely with the Vice...  ...identify and secure federal, state, and county government legislative outcomes that align with the...  ..., manage member engagement/committees related to public policy, coordinate Affiliate... 

W3Global Inc

Family Law Attorney Job at W3Global Inc

 ...Job Description Job Description Family Law Attorney Location: Clifton, NJ (remote/hybrid) Job Type: Full-time About Us: Our client, a rapidly growing law firm serving multiple states, is seeking a personable Family Law Attorney to join our team. During... 

Jimmy John's

Crew Member Job at Jimmy John's

 ...from Round Rock, Pflugerville, Jarrell, Hutto, Cedar Park, Liberty Hill, Leander, and Killeen. Full time and part time openings. Uber Eats, Grubhub, DoorDash, Postmates, Customer Service, Part Time, Part-time, Full Time, Full-time, Cashier, Customer Service...