Job Description
Position Purpose: This position is responsible for performing initial file review, verifying disclosures meet program requirements, ensuring that all loan programs are compliant and underwriting guidelines are met.
Responsibilities: - Communicate Approval Conditions required for Closing directly with Escrow, Realtors, Loan Officers and Borrowers.
- Manage files between LO's/ LOA's and Underwriters. Serve as contact for third party vendors for loan files.
- Ability to organize and prioritize client pipeline.
- Understands loan submission process, service level expectations and can multitask.
- Current on FHA/ VA / Conventional/ Jumbo
- Maintains a positive working relationship with internal departments and external contacts.
- Documents all client conversations in loan origination software.
- Communicates and works closely with operations staff to ensure a smooth and accurate loan process.
- Maintain the highest level of customer service.
- Understand all compliance regulations and agencies: FHLMC, FNMA, FHA, VA guidelines
- Other duties as assigned.
- Create value for the bank and its employees.
- Be a good teammate.
- Live our core values.
Organizational Relationship This position reports to the Loan Officer Manager.
Position Administration Job Code: Administrative Support Worker
FLSA: Non-Exempt
Requirements
Education and Certifications: - High school diploma or equivalent.
Skills: - Two (2) - Four (4) years of applicable experience.
- Strong computer skills relevant to Microsoft Office Suites (e.g., Word, Excel, Outlook, etc.).
- Organizational skills and attention to detail.
- Strong decision-making/problem resolution skills.
- Demonstrate strong analytical and math skills, organizational skills, and customer service skills.
- Effective verbal and written skills to effectively communicate in the English language required.
Abilities: - Ability to learn bank programmed software.
- Ability to build and maintain relationships with accounts while providing exceptional customer service.
- Ability to work all branch hours, remote or in office, including weekend and evenings.
- Ability to work within a team environment.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to read and interpret documents such as procedure manuals, general business correspondence, and/or journals, or government regulations.
- Ability to deal directly with the public, on the phone or face to face, following the Bank's Customer Service Standards.
Preferred Qualifications: None.
Job Tags
Remote job, Afternoon shift,