Live Chat Agent Job at Simplified Mine Instruments., Iron River, MI

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  • Simplified Mine Instruments.
  • Iron River, MI

Job Description

This is a remote position.

Key Responsibilities:

  • Respond promptly to customer inquiries through live chat channels.
  • Provide accurate and detailed information about products services or policies.
  • Troubleshoot and resolve customer issues efficiently and effectively.
  • Escalate complex inquiries to the appropriate department when necessary.
  • Document customer interactions in the CRM system.
  • Maintain a professional and friendly tone during all interactions.
  • Identify customer needs and recommend appropriate solutions or products.
  • Monitor and handle multiple chats simultaneously while maintaining quality service.

Requirements:

  • High school diploma or equivalent; college degree preferred.
  • Previous experience in customer service live chat or a similar role.
  • Strong written communication skills with impeccable grammar and spelling.
  • Ability to handle multiple tasks and prioritize effectively.
  • Proficiency with live chat software and CRM tools.
  • Techsavvy with a fast typing speed (50 WPM preferred).
  • Reliable internet connection and a quiet workspace.


Job Tags

Remote job,

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