Helpdesk Analyst - Remote Job at Vets Hired, San Diego, CA

Y2RpQmRXRUZUNGU0Y0dNejdXa09tZkR4blE9PQ==
  • Vets Hired
  • San Diego, CA

Job Description

About the job Helpdesk Analyst - Remote


Must Have for this role:

  • Entry level; looking for someone with 2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk.
  • Strong Communication Skills Written and Verbal to be able to stay focused on the conversation and manage calls for support.
  • Great Customer Service skills with attention to detail and ability to listen
  • Naturally inquisitive and want to learn and understand at deeper level
  • Proactive with information gathering.
  • Understand how to troubleshoot and when to escalate
  • Plus, if they have industry specific certifications like A Plus, HDI, Network Plus, CompTIA Plus

Service Desk Tier 1 Agent
Job Description:

  • First point of contact for the users who call our IT Service Desk
  • Answers incoming calls, emails, chats
  • Tracks all information in ticketing system
  • Uses KB tool along with expertise to resolve tier 1 incidents and requests in a timely fashion
  • Escalates unresolved problem/issues/requests to the proper tier 2 support team
  • Troubleshoot basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support.
  • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
  • Become familiar with helpdesk policies and services.
  • Become familiar with the Systems, Network, Core Applications and each team in the IT Department.
  • Other duties as assigned by the Service Desk Manager.

Qualifications:

  • 2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk.
  • Demonstrate a general knowledge of operating systems and application software to provide a high level support.
  • Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
  • Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
  • Excellent oral and written communication skills.
  • Ability to provide technical support over the phone; excellent phone skills, professional demeanor.
  • Excellent problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.

Job Tags

Remote job,

Similar Jobs

Kaiser Permanente

staff - Registered Nurse (RN) - NICU - Neonatal Intensive Care - $45-65 per hour Job at Kaiser Permanente

 ...Kaiser Permanente is seeking a Registered Nurse (RN) NICU - Neonatal Intensive Care for a nursing job in Wailuku, Hawaii. Job Description & Requirements ~ Specialty: NICU - Neonatal Intensive Care ~ Discipline: RN ~ Duration: Ongoing ~36 hours per week... 

ChristianaCare

Registered Nurse-Float Pool-Pick Your Shifts Job at ChristianaCare

 ...package to include: Healthcare benefits at day one; Generous PTO; 403b with defined...  ...Parental Paid Leave; Competitive pay with shift differentials and much more! Flexible self...  ...care organization, is seeking hospital-based nurses to join our Float Pool Team in Newark... 

TORKLAW

Bilingual Personal Injury Legal Assistant (Work from Home) Job at TORKLAW

 ...those in need? Join us at TorkLaw! We're seeking a standout Legal Assistant who thrives on challenges, excels in organization, and never...  ...Requesting police reports; Ordering medical records/bills; Working collaboratively with your fellow team members;... 

BusPatrol

Director of Implementation Program Management Job at BusPatrol

 ...Yes, less than 20% Regional Travel Manages Others: Yes, 3-4 direct reports...  ...OPPORTUNITY: We are seeking a seasoned Director of Implementation Program Management to...  ...pursue operational improvements to enhance project delivery efficiency Closely understand... 

Manhattan District Attorney's Office

Interpreter / translator Job at Manhattan District Attorney's Office

 ...Job Description Division/Unit: Language Services Unit Position Title: Spanish Interpreter/Translator Intern Civil Service Title: College Aide Salary Range: $16/hr - $16/hr Position Summary The Language Services Unit at the New York County District Attorney...