Entry-Level Technical Support Specialist Job at DocuPhase LLC, Provo, UT

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  • DocuPhase LLC
  • Provo, UT

Job Description

Job Description

Job Description

Entry-Level Technical Support Specialist

Full Time

Location: Provo, UT, US

Hours: Full Time Only

Shifts:

  • Early shift: Monday-Friday: 7:00 AM-3:30 PM
  • Late shift: Monday – Friday: 10:00 AM–6:00 PM*

Onsite: Provo, Utah office location

Position Overview

Are you ready to launch your career in technical support? We are looking for enthusiastic individuals to join our team as Entry-Level Technical Support Specialists. In this role, you will provide exceptional assistance to our customers while gaining valuable experience and opportunities for growth in a supportive environment.

Responsibilities

  • Provide technical support via phone, email, and chat.
  • Manage and resolve support tickets efficiently.
  • Contribute to and utilize knowledge bases.
  • Escalate urgent issues appropriately.
  • Maintain professionalism in all interactions.
  • Use basic SQL for troubleshooting.
  • Conduct regression testing when needed.
  • Perform additional tasks as assigned.

Qualifications

  • Proficiency in handling inbound and outbound calls.
  • Excellent verbal and written communication skills.
  • Previous customer service experience is preferred.
  • Strong attention to detail and organizational skills.
  • Effective troubleshooting abilities.
  • Reliable attendance and a proactive approach to learning.

*Note: While SQL knowledge is helpful, it is not required. Training will be provided for successful candidates.

*Training will start on the early shift until you are prepared to transition to the later shift.

Job Tags

Full time, Immediate start, Shift work, Afternoon shift, Early shift, Monday to Friday,

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