Job Description

Job Description - Director of Rooms - Capital Hilton (HOT0ASLR)

Work Locations

Hilton Capital
1001 16th Street NW
Washington 20036

The Capital Hilton - Our historic hotel is in the heart of the nation’s capital, the National Mall, Georgetown, and the Smithsonian National Air and Space Museum are within two miles. We offer 550 rooms and suites, two restaurants, and 30k sq ft event space.

It's a great time to join Hilton! Great Place to Work and Fortune named Hilton the #1 Best Big Company to Work for in 2021! We are looking for a Director of Hotel Operations! The ideal candidate has 5+ years of director level Rooms Operations experience in a similar size hotel, union experience and OnQ experience is strongly desired. This is an amazing opportunity to progress your career to the next level with an amazing team in a fantastic location!

What will I be doing?

The Director of Rooms is responsible for the direction and oversight of key guest contact departments and their managers/team members. He/she manages and leads all guest services, bell/door services, and housekeeping functions, in order to maintain the highest level of courteous, professional, and efficient service to all guests. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads and managers. Hires, supervises, counsels, disciplines, and evaluates all guest services.
• Monitors all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allows for an outstanding guest experience.
• Communicates with guests and team members both verbally and in writing to answer questions and resolve issues.
• Manages executive office projects by directing staff and monitoring progress as required.
• Interacts positively with customers and takes action to resolve problems to the satisfaction of parties involved.
• Ensure guest reservation policies, standards, and procedures are met. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved.

What are we looking for?

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Thorough knowledge of all guest services and housekeeping department operations and individual job requirements.
• Excellent written, verbal, and organizational skills required.
• Computer literacy and financial management a must.
• Ability to resolve guest, supervisor and employee conflicts.
• Able to manage effectively multiple tasks at all times.
• Ability to listen effectively and communicate clearly with guests and coworkers.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Salary Range: $110,000- $140,000
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Job:

Guest Services, Operations, and Front Office

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