Job Description
We are offering a permanent employment opportunity for a Customer Success Specialist based in Bakersfield, California. As a Customer Success Specialist, your primary role will be to manage client interactions, oversee the application of technology, and handle social media postings and edits.
Responsibilities:
• Manage and enhance client relationships through effective communication and problem-solving.
• Oversee the application and usage of various computer programs and CRM software to ensure efficient customer service.
• Handle inbound calls, assisting customers with their queries and concerns.
• Employ your expertise in ADP - Financial Services, Avaya CMS, and Epic Software to optimize customer service operations.
• Carry out billing functions and handle benefit functions as per company policy and procedures.
• Take charge of social media advertising and campaigns, ensuring the content aligns with the company's brand and objectives.
• Regularly update and maintain accurate customer records.
• Monitor customer accounts and undertake necessary actions based on account status.
• Actively contribute to the creation and editing of social media content.
• Minimum of 2 years of experience in a Customer Success Specialist role or similar customer service role within the industry
• Experience with Avaya CMS
• Strong computer literacy, with proficiency in various computer programs
• Experience working with CRM systems
• Knowledge of Epic Software
• Familiarity with About Time software
• Proven track record of effectively answering inbound calls
• Demonstrated ability to assist customers, providing a high level of service
• Experience in handling benefit functions
• Proficiency in performing billing functions
• Excellent customer service skills
• Knowledge of social media platforms and their usage in a detail oriented setting
• Experience in social media advertising
• Proven ability to create and manage social media campaigns
• Experience in creating engaging social media content
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