Customer Service Team Lead
Pay from $28 to $35 per hour with significant growth and earning potential!
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.
Better together! This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements
High School diploma or equivalent required. Bachelor’s degree preferred.
3+ years of customer service experience.
2+ years of experience in a leadership / supervisory role preferred.
Effective communication skills.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
#LI-AP3
#LI-IL001
(#IN-KNMANC)
Full-service agency serving clients nationwide. Specializing in upscale tours and vacation packages from hundreds of different vendors! We are hiring talented and non-experienced agents to join our team. If your excited to be a part of a growing company where you ...
...concrete variables in standardized situations. Ability to work in cool temperatures (around 40 degrees) Ability to stand and use hands for 8-11 hours per day Ability to multitask and work quickly Must be a team player and be willing to work close to other...
Provide valuable feedback on websites and apps while earning $30-$40 per hour. Enjoy the flexibility of working from the comfort of your home with a schedule that suits your lifestyle. What Youll Get ~$30-$40/hour depending on the project ~ Flexible scheduling...
We are currently seeking home providers in: Topeka / Shawnee County, KS Are you looking for a meaningful work opportunity in your home? Become a Host Home / Shared Living provider with Mosaic at Home! Average annual income of $47,000 (federally tax-free) plus monthly...
Job Description Job Description Company Overview Since its inception in 1977, the team of highly skilled employees at Food Authority are dedicated to one simple goal: providing the finest quality products and services to its customers. We strive to satisfy a customer...