Customer Service Representative (German/English Speaking) Job at WITRON Service America, Arlington Heights, IL

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  • WITRON Service America
  • Arlington Heights, IL

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be fluent in both German and English, with a strong ability to communicate effectively with customers and clients and has experience handling and managing customer inquiries via phone and email.

Primary Responsibilities
  • Receiving phone calls and emails from our clients
  • Opening, forwarding and closing helpdesk tickets
  • Maintaining customer records and updating account information as necessary
  • Primary contact between the customer and our helpdesk
  • Working with a team primarily located in Parkstein, Bavaria, Germany
  • Various miscellaneous administrative tasks such as scheduling, reports, reminders etc.

Skills & Knowledge
  • Must be fluent (written and verbal) in both German and English
  • Ability to work independently and as part of a team
  • Ability to multitask
  • Good understanding of technical terms and ability to learn
  • Basic knowledge of IT Systems, Networking, and Databases is preferred
  • Experience in a customer service role is preferred
  • Microsoft Office 365
  • Ability to type quickly and accurately
Education & Experience
  • High school diploma is required
  • Previous experience working in an IT related role is a plus
  • Previous customer service experienced is highly preferred

Scheduling
  • This role will require coverage of different shifts as needed (morning and afternoon)
  • Occasional Saturday coverage may be required (one Saturday per month)
  • Hybrid role after training (on-site with a limited amount of WFH days per month after training)

Job Tags

Shift work, Day shift, Saturday,

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