Job Description

Job Title: Customer Service Coordinator (Temp-to-Hire)

Location: Onsite in Lake Forest, CA

Compensation: $22-$24/hour

Requirements:

• Bachelor's Degree required (Candidates without a Bachelor's Degree will not be considered).
• Minimum of one (1) year of related experience preferred.
• Strong time-management and communication skills.
• Ability to work effectively in a fast-paced, demanding environment.

Job Summary:

As a Customer Service Coordinator, you will be the primary point of contact for handling customer inquiries, purchase orders, and claims. Your role will involve managing relationships with new and existing clients, ensuring their needs are met with tailored products and services.

Key Responsibilities:

• Manage and process customer orders for full container loads and warehouse releases.
• Coordinate with factories for supplies, including batteries, labels, and other materials.
• Support Sales Managers with pricing, inventory, and client-specific inquiries.
• Collaborate with customers to create, update, and revise artwork per specifications.
• Work closely with warehouse and quality control teams to fulfill orders efficiently.
• Handle and process defective order claims, returns, and credits.
• Maintain day-to-day communication with clients, resolving concerns and ensuring satisfaction.
• Prepare and send open order reports to customers.
• Perform other duties as assigned.

Skills and Qualifications:

• Exceptional time-management and self-motivation.
• Ability to take initiative and thrive under pressure.
• Strong understanding of customer service principles and practices.
• Basic knowledge of relevant industry language and terminology.
• Excellent written and verbal communication skills.

This is a temp-to-hire position offering an opportunity for growth in a dynamic environment. If you meet the requirements and are ready to excel in a client-focused role, apply today!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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