Customer Retention Representative (Remote) (15309) Job at Globe Life Inc., Atlanta, GA

  • Globe Life Inc.
  • Atlanta, GA

Job Description

About the Company

About the Job

Globe Life Inc. has immediate openings available for full-time Customer Service/Retention Specialists. We offer competitive wages and paid training - no previous Customer Service experience is required. We are seeking outgoing, customer service-oriented people for our inbound and outbound call center. This is a remote/work from home position.

Primary Duties:

  • Servicing inbound calls from current policyholders with the intent of cancelling their insurance benefits
  • Answering questions regarding coverage, premium and other policy information
  • Composing business letters, communicating effectively through written and verbal communication
  • Working independently and making judgment decisions is required
  • Making outbound calls to existing policyholders to collect delinquent premium payments
  • Reselling the benefits of our policies and providing excellent customer service
  • Using various sales techniques to help increase the retention of our policyholders
  • Recording policyholder information for reporting and transactional purposes
  • Extensive telephone contact and appropriate telephone skills are required
  • Discretion and tact must be used in providing service to customer
  • Monday to Friday schedules, no weekends
  • Additional production incentive pay after training period
  • Bilingual (Spanish) hourly pay differential

Working Conditions/Physical Requirements:

  • Heavy phone and PC usage
  • Sitting for extended periods of time
  • Reaches above shoulder level
  • Some overtime may be required

Required Skills:

  • Excellent verbal and written communication skills
  • Ability to solve complex policyholder issues with a positive attitude
  • Ability to work in a fast-paced environment and work well under pressure
  • Knowledge of life and/or health insurance terminology preferred
  • Basic Microsoft Excel skills required
Required Experience:
  • High school diploma or equivalent. Some college preferred.
  • Experience in a call center environment preferred
  • Some insurance and/or sales experience preferred

Job Tags

Hourly pay, Full time, Immediate start, Monday to Friday,

Similar Jobs


Beverage Cart Attendant - Casual Job at Hyatt

 ...Summary Join us for this incredible opportunity to be part of our Food and Beverage team as a Beverage Cart Attendant at Grand Hyatt Kauai Probationary rate $22.03 per hour / Regular rate $25.92 per hour We offer excellent benefits: Discounted and Friends... 

Exxon Mobil

Naval Architect/Marine Engineer Fall Intern/Co-op(MS/PhD) Job at Exxon Mobil

 ...Area in Spring, Texas. We are accepting applications for our 2024 intern and co-op season for various engineering disciplines across the...  ...and interests, and those words may not indicate precise legal relationships. Nearest Major Market: Houston Job Segment:... 

Marten Transport

CDL A Regional Dry Van Truck Driver - High Pay & Benefits Job at Marten Transport

 ...~ Disability insurance ~ Flexible spending account ~ Health Savings account ~ Company paid Life insurance Regional CDL-A Dry Van Truck Driver Jobs Offer High Miles And Excellent Earning Potential!Requirements Current CDL-A At least 22 years of age Must... 

Burrell Center Inc

Pharmacy Delivery Driver Job at Burrell Center Inc

 ...Pharmacy Delivery Driver page is loaded **Pharmacy Delivery Driver****Pharmacy Delivery Driver** locationsSpringfield, MO time typePart time posted onPosted Yesterday job requisition idR - 6345 Our culture and our environment are unlike any other. We offer highly-competitive... 


LCSW - 226347 Job at Medix™

 ...We are currently seeking an experienced LCSW who has worked with a domestic violence population and has worked with trauma-informed care. If you are a passionate individual who is looking for a position that would transfer to a HYBRID schedule, this position will be right...