Bilingual Content Moderator (German/English) | Colombia Job at Peak Support LLC, Pennsylvania

  • Peak Support LLC
  • Pennsylvania

Job Description

Join Peak Support: Where Passion Meets Purpose

At Peak Support, we're not just another outsourcing company-we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified™ company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're committed to creating an exceptional employee experience. If you share our values and are passionate about delivering outstanding customer service, we want to hear from you!

We offer:
  • Competitive compensation and excellent benefits.
  • Comprehensive training and development programs.
  • A fun, inclusive workplace culture.
  • Opportunities for personal and professional growth.

Ready to take the next step in your career? Join the Peak Support team and discover why we're the top-rated employer in our industry.

Apply now and let's start our journey together!

Our client is a hyperlocal social networking service for neighborhoods. The company was founded in 2008 and is based in San Francisco, California. The client launched in the United States in October 2011, and is currently available in 11 countries. It is the network where you connect to the neighborhoods that matter to you so you can belong.

Content Moderation is one of the lines of business of the client and the team handles concerns related to Deactivation, Account Access, How to Inquiries, Joining concerns, and many more.

What you'll do:
  • Review user-generated content, including text, images, and videos, to ensure compliance with community guidelines and policies.
  • Moderate and remove content that violates platform guidelines, including but not limited to hate speech, graphic violence, nudity, and illegal activities.
  • Evaluate user reports and escalations regarding inappropriate content and take appropriate action in a timely manner.
  • Monitor and respond to user inquiries, feedback, and concerns related to content moderation.
  • Collaborate with cross-functional teams, including Customer Support and Engineering, to improve moderation processes and tools.
  • Stay updated on industry trends, best practices, and emerging risks related to content moderation.
  • Document and maintain accurate records of moderation actions and decisions.

We're looking for individuals who have:
  • Strong communication skills in both German and English languages
  • Previous experience in content moderation, community management, or a related role is preferred.
  • Strong understanding of online safety, privacy, and legal issues related to content moderation.
  • Excellent judgment and decision-making skills, with the ability to quickly assess and address complex content issues.
  • Effective communication skills, both written and verbal, with the ability to interact professionally with users and colleagues.
  • Detail-oriented and able to work efficiently in a fast-paced environment.
  • Familiarity with content moderation tools and platforms is a plus.

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